David M Gutierrez
Mobile: 323-362-4857
Email: david@davidmgutierrez.com

Summary

Dedicated MSP Helpdesk Engineer with over 6 years of experience delivering exceptional technical support and system administration in fast-paced environments. Proficient in resolving Tier 1 through Tier 3 issues, configuring MSP tools, and ensuring client satisfaction through effective communication and rapid problem resolution of server, network, desktop, copier, peripherals, and software. Skilled in managing diverse technologies, including Windows, macOS, MDM, and VoIP systems, with a proven ability to reduce escalations and improve operational efficiency.